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Dear distributor,

Introducing HKD Organo® Visa® Prepaid Card

The Organo Visa Prepaid Card extends your Organo Pay Portal's reach, giving you greater flexibility for the use of your funds.

Funds can easily be transferred from your Pay Portal to your prepaid card - then use your card to shop or withdraw cash anywhere Visa debit cards are accepted, anywhere in the world!

How do I obtain an Organo Visa Prepaid Card?

If the Organo Visa Prepaid Card is available for your country, a "Request Card" button will be displayed in your Pay Portal. Click on this button, complete the request form with all required information, and submit your request. *Please use a valid Hong Kong/Mainland China address when requesting*

It may take up to 4 weeks for your Organo Visa to arrive in the mail. Once you receive your card, log into your Pay Portal and click on the "Activate Card" icon to accept the Cardholder Agreement and create a secret PIN number for your card.

Once you have activated your card, you can then use the Prepaid Card tool in your Pay Portal to transfer funds from your available Pay Portal balance onto the card. The funds are then immediately available for shopping or for cash withdrawals from an ATM machine, anywhere Visa debit cards are accepted at home or abroad, in-store or online!

Please note: Only one card can be issued per Pay Portal, and your card can only be issued in your name (not that of your business). *Please enter English letters of your name and address when requesting*

Where can I learn more about the Organo Visa Prepaid Card?

To find out more about the Organo Visa Prepaid Card, please visit www.myogwallet.com/faqs.jsp and take a look at the frequently asked questions.

Support Center

Live Customer Support Representatives are available Monday - Friday from 6:00am - 5:00pm Pacific Time (14:00 - 01:00 GMT), Saturday & Sunday from: 8:00am – 5:00pm Pacific Time (16:00 - 01:00 GMT)>

*English and Spanish starting from 6:00am Pacific Time with French, German and Mandarin support added at 8:00am Pacific Time

  • North America: 1-866-303-2838
  • Worldwide: 1-604-449-5917
  • UK: +44-845-528-0661
  • Hong Kong: +852-5808-1171

Lost and Stolen

If your card is lost or stolen, please immediately report it to the number shown pertaining to your card type, any time of day and any day of the week. Our agents can then assist you by cancelling the card and issuing a new one for you. (A new card can then be issued for you at a cost of $70.95).

  • Paylution Visa USD and CAD: +1-866-303-2838 FREE or +1-604-449-5917
  • Paylution Visa EUR and GBP: +44-845-528-0661 or +1-604-639-1703
  • Paylution MasterCard EUR and GBP: +44 (0)845 528 0549

Email Support - My Organo Wallet

If you have any questions or comment, please visit Organo Wallet email support page to submit the form  or email support@myogwallet.com and a customer support representative will respond as soon as possible. If you inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.

For all other inquiries, please email support@organogold.com

*Please note that it may take up to 7-10 business days for your Organo Wallet registration from the time of sign up.

* The Organo Visa Prepaid Card is only available in select countries.

Fees & Limits Schedule

Service Level 1
  • Load up to $25,000 HKD to your card over a 12-month period
  • Maximum Balance: $25,000 HKD
  • Identification Requirements: Name, Address, Date of Birth
Service Level 2
  • Load up to $100,000 HKD to your card over a 12-month period
  • Maximum Balance: $100,000 HKD
  • Identification Requirements: Name, Address, Date of Birth, Proof of Identification, Proof of Address
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